[hdbrown]

Thanks for the responses my questions about paint color mismatches on my 2008 TSX. As suggested, I contacted Acura Customer Service in Torrance, CA and arranged for a factory representative to take a look at the car. I was instructed to take the car to the local dealership and leave it. The dealership contacted me to come pick up the car after the factory representative inspected it. The conclusions of the representative as well as the dealership's service manager were "due to the high metallic content of silver paint different body panels at different angles will reflect light differently" (I certainly agree with this statement) and "no defects are present under normal conditions as per Acura DPMS". I do not understand how they could come to the later conclusion. I have attached a photo of the car taken in normal daylight that clearly show the differences between the paint on the front and rear doors which are certainly panels at the same angle. The customer service person in Torrance told me that the factory service representative's conclusion was "the last word" and my only remaing option was to hire an attorney.

Does anyone in the Forum know where to send a complaint to someone higher up the customer service chain? I am really upset with Acura for saying that an obvious defect does not exist.

Thanks for any help.

Hal