Acura Forum - Acura World.com - View Single Post - Crooked Value Car Audio business practices

JTLS · 01-12-03, 10:13 AM

I know exactly what you're going through. When I first placed my order on Sept. 6, 02, Mike said it would take 3-4 weeks until I recieved them. So I figured I would use my last week of vacation time for work to mount my rims, clean the car, and basically just chill. Mike said it would take 3-4 weeks, so I gave him 5 just in case they were held up at each location for a day or so. My vacation was approved for the week of Oct. 14, 02. Two weeks went by with no word. A month went by, and still no word. Finally, Mike said he should have them in his hands the week of Oct. 14, 02. After contacting him several times , I found out that one of the wheels was damaged at the factory, hopefully the reason they were delayed. Assuming he would have them that week, I should of had them by say, Halloween, at the latest. By now I told family and friends that I should have my rims soon. Time goes by and still nothing. Everyone that I told was now laughing and telling jokes. Finally, on Nov. 12, 02, Mike sends me the tracking numbers and I'm thinking I'll finally get my rims. Two days later I go to track them at UPS, and it showed they were delivered in El Monte, California!! I flipped out to say the least. I made several phone calls to Mike trying to figure out what went wrong, but all I got was his answering machine. So I made several calls to UPS and spoke to several managers, they couldn't help me due to a 24 hour policy. I didn't sleep that night. After posting a message on the boards, Mike called me and told me that they went there for tire mounting, ( It would have been nice to know). Anyways, on Nov. 20, 02, my rims came in. I inspected them immediately. All 4 of the rims had "dents" on the inside lips, I figured this was un-avoidable since all 4 had these markings. I later found out they were caused by sloppy mounting. But one of the rims had a dent on the outside lip, the lip that shows. I knew this was not industry practice so I sent Mike a pic showing the damage, and he agreed to send me a new rim, and reimburse me for the cost of having the tire re-mounted. It is now January and I have yet to hear any word on the "new" rim. This was my first experience buying aftermarket wheels and needless to say I'm very dissapointed. Sorry for the long post, I had to vent as well, I just want you to know that you're not alone.

01-12-03, 10:13 AM	#4 (permalink)
JTLS Acuraworld Junior Member Join Date: Jun 2002 Location: CT Posts: 21	I know exactly what you're going through. When I first placed my order on Sept. 6, 02, Mike said it would take 3-4 weeks until I recieved them. So I figured I would use my last week of vacation time for work to mount my rims, clean the car, and basically just chill. Mike said it would take 3-4 weeks, so I gave him 5 just in case they were held up at each location for a day or so. My vacation was approved for the week of Oct. 14, 02. Two weeks went by with no word. A month went by, and still no word. Finally, Mike said he should have them in his hands the week of Oct. 14, 02. After contacting him several times , I found out that one of the wheels was damaged at the factory, hopefully the reason they were delayed. Assuming he would have them that week, I should of had them by say, Halloween, at the latest. By now I told family and friends that I should have my rims soon. Time goes by and still nothing. Everyone that I told was now laughing and telling jokes. Finally, on Nov. 12, 02, Mike sends me the tracking numbers and I'm thinking I'll finally get my rims. Two days later I go to track them at UPS, and it showed they were delivered in El Monte, California!! I flipped out to say the least. I made several phone calls to Mike trying to figure out what went wrong, but all I got was his answering machine. So I made several calls to UPS and spoke to several managers, they couldn't help me due to a 24 hour policy. I didn't sleep that night. After posting a message on the boards, Mike called me and told me that they went there for tire mounting, ( It would have been nice to know). Anyways, on Nov. 20, 02, my rims came in. I inspected them immediately. All 4 of the rims had "dents" on the inside lips, I figured this was un-avoidable since all 4 had these markings. I later found out they were caused by sloppy mounting. But one of the rims had a dent on the outside lip, the lip that shows. I knew this was not industry practice so I sent Mike a pic showing the damage, and he agreed to send me a new rim, and reimburse me for the cost of having the tire re-mounted. It is now January and I have yet to hear any word on the "new" rim. This was my first experience buying aftermarket wheels and needless to say I'm very dissapointed. Sorry for the long post, I had to vent as well, I just want you to know that you're not alone.