Poor Fit and Finish 09 TSX - Acura Forum

eyeguy · 09-03-08, 09:49 AM

I just bought a new 09 TSX and have to say the paint job is pretty sad. I've had the car for a week and am now seeing lots of imperfections in the paint and plastic molding around the car. The car looked great when it was all shined up the first day I got it. Now I'm seeing discoloration and scratches on the window molding and there are many long scratches in the paint (all the scratches are located where the shipping protectant was located). Its really disappointing and my dealer won't return my calls...what can I do? Thanks for your time.

*duckdog* · 09-03-08, 10:04 AM

Take it to another dealer and ask to get Acura customer service involved.

hondacuraworld · 09-03-08, 11:10 AM

I would address your salesperson with the potential of some very bad surveys. That will, assuredly, get their attention.

eyeguy · 09-05-08, 02:50 PM

Thanks! I called customer service and they got on the horn with my dealer. Now things are happening quickly.

09-03-08, 09:49 AM	#1 (permalink)
eyeguy Registered User Join Date: Sep 2008 Posts: 2 Car 1: 2009 TSX	Poor Fit and Finish 09 TSX I just bought a new 09 TSX and have to say the paint job is pretty sad. I've had the car for a week and am now seeing lots of imperfections in the paint and plastic molding around the car. The car looked great when it was all shined up the first day I got it. Now I'm seeing discoloration and scratches on the window molding and there are many long scratches in the paint (all the scratches are located where the shipping protectant was located). Its really disappointing and my dealer won't return my calls...what can I do? Thanks for your time.

09-03-08, 10:04 AM	#2 (permalink)
duckdog AWs Resident Geezer Join Date: Apr 2006 Location: The Old West Age: 50 Posts: 24,987 Your Mood: Car 1: 97 3.2 TL Car 2: 2005 Honda Pilot EXL Car 3: 94 Integra LS	Take it to another dealer and ask to get Acura customer service involved. __________________

09-03-08, 11:10 AM	#3 (permalink)
hondacuraworld Acuraworld Preferred Vendor Join Date: Jul 2002 Location: Buffalo, NY USA Age: 37 Posts: 2,691 Your Mood: Car 1: 2004 Ford Mustang	I would address your salesperson with the potential of some very bad surveys. That will, assuredly, get their attention. __________________ Tim Poliniak \| Internet Parts Manager Ray Laks Honda/Acura \| www.hondacuraworld.com \| Toll-Free 1-888-RAY-LAKS

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09-05-08, 02:50 PM	#4 (permalink)
eyeguy Registered User Join Date: Sep 2008 Posts: 2 Car 1: 2009 TSX	Thanks! I called customer service and they got on the horn with my dealer. Now things are happening quickly.

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