What to do when a Dealer FLAT out lies ? - Acura Forum : Acura Forums

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post #1 of 18 (permalink) Old 02-10-08, 06:04 PM Thread Starter
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What to do when a Dealer FLAT out lies ?

What should I do about a dealer that lied ? They handed me a report that stated I had a Burned out headlight ignitor/inverter and bulb. ($939.00 in parts and labor) When all I needed to do was replace the cracked bulb?
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post #2 of 18 Old 02-12-08, 01:46 AM Thread Starter
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The Service manager called today; first he said that they tell everyone they need both parts even if only one is bad. So why did you have me bring it in and charge $105.00 to tell me I needed both if everyone needs both. This was the service manager not the service advisor that quoted the job (he was out of the office today) Anyway he started telling me how the ballast and bulb are a matched set. I still wanted to know what did I pay $105.00 for, and then he said he would have to look in to this and call me back.
I know every business needs to charge for their service, but don't talk BULLSHIT to your customers. We are not STUPID morons and sure don't want to be treated as such.
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post #3 of 18 Old 02-12-08, 06:10 AM
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I'm with you Mr.MT. I'm on my way to the dealer this morning and can't wait to hear what they say.

Let us know what he says when he calls back...
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post #4 of 18 Old 02-12-08, 11:27 AM
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My guess offhand would be one hour labor for diagnostic. However, doesn't seem like they did any.



Tim Poliniak - ASE Certified Parts Specialist, 21 years with Acura/Honda

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post #5 of 18 Old 02-14-08, 12:43 AM Thread Starter
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Dealer will not talk to me anymore. They didn't like being called out on the lie. Even tried to tell me that the igniter and bulb are a matched set now.
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post #6 of 18 Old 02-14-08, 11:28 PM
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bulbs are completely separate.. ahh stealerships...
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post #7 of 18 Old 02-17-08, 11:29 PM Thread Starter
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UPDATE: The dealer sent me a check for the $105.00 and said after reviewing this issue. They found that the service tech don't check the headlight as I requested.
Anyone need a NEW never opened igniter?
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post #8 of 18 Old 02-17-08, 11:32 PM
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Originally Posted by Mr.MT View Post
UPDATE: The dealer sent me a check for the $105.00 and said after reviewing this issue. They found that the service tech don't check the headlight as I requested.
Anyone need a NEW never opened igniter?
No but I do need $105 j/k can't you return it?

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post #9 of 18 Old 02-19-08, 09:10 AM
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If worse comes to worse I can work you some in-house credit on it.



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post #10 of 18 Old 02-19-08, 08:00 PM
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Next time you have that problem where either the service advisor or the service manager lies to you, just call and get the customer relations phone number and call them to let them know of your situation.

I did that when the acura parts rep told me I couldn't get my transmission replaced by them (even when I was paying out my pocket for it) because they were only replacing warranty vehicles, even when the service advisor informed me that he was holding a transmission replacement for me when the new batch came it. The parts guy told me that I had to take mine else where and get it rebuilt. TI immediately called the service advisor, he basically complied with the parts guy and said sorry but we can't replace your transmission. I called customer relations told them what each person said to me and they apologized for the poor service I received, and wondered why they didn't offer me an aftermarket transmission if all the OEM transmissions were not available. But Anyways customer relations paid for my transmission and all I had to pay for was labor. Hell of a deal.

The lesson of this story is, don't let anyone get away with lying to you, especially within a big corporation, there are consequences for that, in my case, the service advisor was let go. I didn't want anyone to lose their job, but don't lie to your clients and have them waiting on a transmission for 3 weeks just to tell them, Oh I'm sorry but we can't fix your vehicle now, your going to have to take it somewhere else to get it fixed.
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post #11 of 18 Old 02-20-08, 09:21 AM
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The lesson from the above circumstance is that the parts and service people at the dealership were 100% correct, and that you paying for a new transmission was a nonissue, because it was most likely covered under an extended warranty that they didn't realize applied to your vehicle.

Acura does NOT have transmissions to sell for cash jobs. Heck, I had a sale on one for a 2001 MDX going to Croatia about two weeks ago, but there are so few free available that they can't retail them. And won't. And didn't in your case.

The failing of your dealership was not that they said they couldn't sell it to you, because they were right. The failing was that it was most likely covered under warranty anyways, and they may not have investigated that route first.



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post #12 of 18 Old 02-24-08, 02:48 PM
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No my car surpassed the extended warranty. I had about 136,000 miles on my car at the time. The service advisor knew how much mileage I had on my car when he told me he would make sure that I would get a replacement transmission.

Also, the corporate office (customer relations) informed me that if there wasn't an OEM transmission available, they should have offered me an aftermarket transmission in which they do install. I wasn't offered anything, they just left me high and dry after waiting weeks thinking I was going to get my transmission replaced.

But I'm thankful on how things turned out, and to this day, I still do business with this particular acura dealership. The service manager is a great guy, as well as the service department. If it wasn't for customer relations, I would have written off acura and filed a complaint with the BBB and would not even consider buying another acura in which I'm doing as of now. Just gotta do my research and make sure there's no transmission recall with the newer models.
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post #13 of 18 Old 02-27-08, 09:04 AM
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I seriously doubt that a complaint with the BBB because a dealer wouldn't give you a free transmission on a 9 year old vehicle with 136,000 miles would have got you anywhere.

If you didn't have an Acura in the first place, you'd be left in the dust. You should stop by a Ford dealership and see how many customer pay transmission jobs they do on newer cars with half that mileage.



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post #14 of 18 Old 02-27-08, 09:11 AM
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i would file a compkaint with the better buisness beauru.....

"I'm One Fasinating Bitch, I'm Not Going To Lie!"
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post #15 of 18 Old 02-27-08, 09:13 AM
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On the basis of what?



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