[JW Booth]

I have an '09 TL and for the 1st time since I got the car I'm disgusted with Acura.

I didn't renew my AAA membership because Acura told me I'm covered for all of those things that I would use the AAA for.

Tonight I lost my key after starting the car - not sure exactly how.
Pulled into a gas station, turned off the car. Then realized my key is missing. The car is in park, so cannot push it.

Called Acura for a tow, using their Roadside Service number for the 1st time. I was planning to visit a friend about 40 yards from the gas station.

Acura told me they can tow me FOR FREE to the nearest Acura dealer, who is about 7 miles away.
But they would charge me $83 to tow me 40 yards to where I want to go (and leave the car until tomorrow, when I can get my 2nd key).

I spoke to a manager, but common sense and logic and customer service did NOT prevail - I was left with those as my only 2 options.

Disgusted with Acura.
I reread their roadside info.
It states that they will tow to the nearest dealer, even if it's 400 miles away - for no charge.

When I read that I didn't realize that was my ONLY option - am now going to rejoin AAA tomorrow.

FU Acura - horrible customer service and a ridiculous policy.

Can anyone suggest the best number to call or address to email to complain about this?

Also, can anyone suggest a cheaper way to get a new key made than paying full retail at the dealer - I believe it's a few hundred thru them for another key?

And - is there a general overall forum at Acuraworld?
I'd like all to have the option of reading this rather than restricting my audience to only '09 and later TL members?

 

[C25A1guy]

I have an '09 TL and for the 1st time since I got the car I'm disgusted with Acura.

I didn't renew my AAA membership because Acura told me I'm covered for all of those things that I would use the AAA for.

Tonight I lost my key after starting the car - not sure exactly how.
Pulled into a gas station, turned off the car. Then realized my key is missing. The car is in park, so cannot push it.

Called Acura for a tow, using their Roadside Service number for the 1st time. I was planning to visit a friend about 40 yards from the gas station.

Acura told me they can tow me FOR FREE to the nearest Acura dealer, who is about 7 miles away.
But they would charge me $83 to tow me 40 yards to where I want to go (and leave the car until tomorrow, when I can get my 2nd key).

I spoke to a manager, but common sense and logic and customer service did NOT prevail - I was left with those as my only 2 options.

Disgusted with Acura.
I reread their roadside info.
It states that they will tow to the nearest dealer, even if it's 400 miles away - for no charge.

When I read that I didn't realize that was my ONLY option - am now going to rejoin AAA tomorrow.

FU Acura - horrible customer service and a ridiculous policy.

Can anyone suggest the best number to call or address to email to complain about this?

Also, can anyone suggest a cheaper way to get a new key made than paying full retail at the dealer - I believe it's a few hundred thru them for another key?

And - is there a general overall forum at Acuraworld?
I'd like all to have the option of reading this rather than restricting my audience to only '09 and later TL members?

Sorry to hear of your misfortune. It's one of those "read the fine print" things or the sales person mis-informed you. This is one of the few reasons why I have my buddy's tow company on speed dial (dragged my butt out of a few collisions with a mountain side with good haste before LEO was able to arrive).

As far as the key goes, try Tim (hondacuraworld). He's one of the vendors here on the site and works for Acura of Pedora. He probably can get you going on the key, but you'll probably still need to goto your local Acura dealer to get it programmed.

You probably could call or send an email to Honda corporate, but I'm not entirely sure how far you can go.

I've used Acura Roadside a few times before and all I can say was that I got great service between them and whatever tow company they contract out to.

 

[TrustinHFDJ]

really more like goal strain and failing bureaucracy in my opininon; an everyday thing in America