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I'd stop by the dealership, myself. It sounds as if something isn't programmed properly.

However, if you'd like to use the self-diagnostic function, do this:

At the disclaimer screen, press and hold the DEST/ROUTE, the MAP/GUIDE, and the CANCEL buttons for about 3 seconds. The display screen goes directly to the Select Diagnosis Items menu shown.

You'll have two options....the Self-Diagnosis Mode (runs the automatic diagnosis of the navigation system), and the Detail Information & Setting (Can help you to manually diagnose the navigation system)
 
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