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What warranty length were you told?

  • Lifetime Warranty

    Votes: 4 66.7%
  • 6-month warranty

    Votes: 0 0.0%
  • warranty (no defined length)

    Votes: 0 0.0%
  • what warranty? (go fix it yourself)

    Votes: 2 33.3%
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Discussion Starter · #1 ·
Do Not use Generation One to clear your headlight turn signals. They did a bad job on mine, and refuse to fix it as they promised under their very flexible definition of a warranty.


I got my headlights cleared at Generation One Motorsports in Anaheim, CA in November of last year. At the time, they told me that the headlight clearing comes with an included warranty, that if the headlights ever fog or leak that they would fix it for free. They called it a lifetime warranty and assured me that they do quality work.

I had one headlight fog up a month later, and they resealed it under warranty. It fogged up again a week later, and they resealed it again under warranty.

So eight months after the clearing, the other headlight starts fogging up. So I take my car back in, but they refuse to fix it. They now tell me that the warranty expired, that it's only a six month warranty. Of course, this is NOT what they told me at the time that they first sold me the service. So I tell them that they can't go changing the policy after the fact, but they just say that they can't be held responsible for my "misunderstanding." They refuse to do anything for me without my first paying them big bucks, which I really shouldn't have to.

I need your help. I want to know what everyone who has contacted Generation One about headlight clearing has heard about their warranty policy. For those of you who have actually had your lights cleared there or called them up about it, please vote. I intend to file a complaint with the Better Business Bureau and would just like some more documentation to support my claim. Frankly, I wouldn't go back there and get my headlights fixed by them even if they offered it for free after the way they treated me and called me a liar. I just want to let you guys know so they don't pull the same rip-off dishonest business practices on my fellow TL bretheren as they did on me.

Thanks.

-Josh
 

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NO AMG, NO CARE
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I heard lifetime warranty...
 

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Bling_Bling INSPIRE 32V
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Sorry to hear that Josh,

I never knew Generation One giving you that much of hard time. I hope you get satisfy result. :(
 

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songoku: dayam.. that girl in your picture is finnnne... :bow: :thumbsup:
 

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Josh.
Sorry to hear that.
When they did mine, they also told me that their work will be covered uner "LIFE TIME WARRANTY". Life time does not mean 6 months, 1 year or two years. Basically, it's under warranty as long as you own the car. That was and still is my understanding.

With that said, I have never taken my car back to Generation 1 to do a warranty work. I haven't had the foggin problem with my headlights *yet*. I'm not sure how long they will hold up after hearing your stories. Hopefully, when the lights start foggin up, G1 will honor their word and reseal them under warranty.
 

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DuBs_miNus_one said:
songoku: dayam.. that girl in your picture is finnnne... :bow: :thumbsup:
I agreeeee BIG TIME!

Who is that? She sorta look Korean...??
 

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haha no $hizz sheez korean. They took the picture at world cup i think. And she's wearing all korean patriotic stuff.
 

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Bling_Bling INSPIRE 32V
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Yeah, she's miss Worldcup!!!

But stay in topic guys. We're here to cheer-up Josh!!

:grouphug:
 

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songoku said:
Yeah, she's miss Worldcup!!!

But stay in topic guys. We're here to cheer-up Josh!!

:grouphug:
Paul, post more pics! :p :D She's a cutie!
 

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Bling_Bling INSPIRE 32V
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patrick said:


Paul, post more pics! :p :D She's a cutie!
Ok, OK....
I'll post some pics in Lounge.
Click here for more pics.
 
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